Terms & Conditions

Queen’s Academy of The Arts

Photo Release Policy

Queen’s Academy is online. Children love to see photos of themselves and their friends. Queen’s Academy uses photos to record our projects and share our accomplishments. Our website and social media accounts are public, and the photos are accessible to everybody. By enrolling my child in Queen’s Academy of The Arts classes, I am agreeing and give permission for my child's photo to be taken and posted on Queen’s Academy website and social media accounts for education, and advertising for future programs.

Liability Policy

I provide consent for my child to take part in classes at Queen’s Academy of The Arts. I release Queen’s Academy of The Arts and Queen Alexis, from liability in case of accident during activities related to Queen’s Academy of The Arts, as long as normal safety procedures have been taken. I agree to indemnify and hold harmless release of all activities associated with the classes while traveling to and from the site for the program. I agree to Queen’s Academy of The Arts’ Terms & Conditions and have signed this document voluntarily and on my own free will.

Refund Policy

We're so convinced you'll absolutely love our services, that we're willing to offer a risk-free money back guarantee for tuition payment made for our programs. If you are unsatisfied with our programs after attending the first class of the term, you can get a full refund. You are eligible for reimbursement within 7 calendar days of the start of the term. After the second class you will no longer be eligible and won't be able to receive a refund. Please keep in mind that even though we offer a full money back guarantee, we will issue a pro-rated refund for class tuition. If you have any additional questions or would like to request a refund, feel free to contact us.

Class Cancellation Policy

If a scheduled program does not reach minimum student enrollment, families will be notified of cancellation a minimum of 7-days prior to original start date. Families will receive full refund or can be credited for future class. Program times and dates are subject to change. Any changes made to class times during a term will be emailed to families 7-days prior to rescheduled class time or day change.

Missed Class Policy

No refund or make up is eligible for students who miss class.

Sibling Discount

Discounts offered for programs are at the discretion of Queen’s Academy. Sibling discounts applied to the second and any subsequent siblings being enrolled together in the same class. The discount is applied against the lowest fee. Siblings must be directly related.

Medical/Learning Needs

Parents/Guardians are required to inform Queen’s Academy at the time of registration of any allergies, or physical, emotional or learning needs their child(ren) may have. This is to ensure that our teachers are adequately prepared to support your child’s learning and enjoyment as they participate in class.

Payment

Class tuition is accepted by cheque or Interac e-Transfer to queensacademy@hotmail.com. In the Interac e-Transfer message, please include the students first and last name and the name of the program you are enrolling in.

Private Lessons Policies

Trial Lessons

New students are provided the option to begin with a trial lesson before committing to a package of lessons. These trial lessons are assessed at the single lesson rate.

Cancellations

Cancellation of a private lesson must be made at least 24 hours prior to the scheduled lesson in order to receive a make-up rescheduled lesson. You can cancel a lesson by emailing queensacademy@hotmail.comor leaving voice mail 778-233-8591. There are no refunds for unused or forfeited private lessons. If you know of dates in advance where you/your child cannot attend a lesson, please notify the instructor by email at the time of booking and payment.

Lateness

Please arrive on time. Arriving more than 5 minutes late to a 30-minute lesson OR more than 10 minutes late to a 45-minute lesson without notifying the instructor is considered a no show and therefore a forfeited lesson. Please call 778-233-8591 if you are running late in order to keep the lesson. If you provide notice and arrive to a lesson late, the loss of time will not be made up.

Teacher Cancellation

If the instructor needs to cancel a lesson, a make-up lesson may be booked at a time that is mutually convenient.

Holidays

If you wish to move or cancel your lesson due to a holiday, please see the 24-Hour Cancellation Policy. Lessons will run over spring break unless agreed upon to cancel.

Contacting Us

If you would like to contact us concerning any matter relating to our Terms & Conditions, you may send an email to queensacademy@hotmail.com

Queen’s Academy of The Arts’ Terms & Conditions was last updated on January 23, 2021